Shipping policy

Shipping Policy

Thank you for shopping with us! We are delighted to provide you with high-quality, handcrafted aromatherapy and wellness products. Below is everything you need to know about shipping:

Processing Time:

  • All orders are carefully packaged and processed within 1-3 business days. Please note that processing times may vary during peak periods, such as holidays.

Shipping Rates:

  • We currently offer free shipping on all products.

Shipping Method:

  • We use reliable postal services to deliver your order, including Royal Mail, Hermes, and other trusted couriers.
  • Delivery times depend on your location. Domestic orders typically take 3-7 business days for standard shipping. International orders may take 7-21 business days depending on the destination.

Order Tracking:

  • Once your order is dispatched, you will receive an email with a tracking number, so you can monitor your package’s journey. Please allow up to 24 hours for tracking details to be updated.

Shipping to Multiple Addresses:

  • Unfortunately, we are unable to ship to multiple addresses in a single order. Please place separate orders if you'd like items shipped to different addresses.

International Shipping:

  • We currently offer international shipping to select countries. International shipping times and costs will vary depending on the destination. Please note that you are responsible for any customs duties or taxes that may apply upon delivery.

Incorrect or Missing Addresses:

  • Please double-check your shipping address before completing your purchase. We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

Damaged or Lost Items:

  • We take great care in packaging our products, but if your order arrives damaged or is lost during shipping, please contact us within 7 days of receiving your shipment. We will assist you in resolving the issue.

Returns and Exchanges:

  • For information on our return and exchange policy, please refer to our [Return Policy].

Thank you for choosing us. We are here to help if you have any questions about shipping!